Frequently Asked Questions
Everything you need to know about your Jolie Beauty experience.
Are Jolie Beauty products cruelty-free?
Yes, we are 100% cruelty-free. We do not test our products or ingredients on animals, and we only work with suppliers who uphold the same ethical standards.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on cosmetics that have been opened or swatched.
Do you ship internationally?
Yes, Jolie Beauty ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How do I know which shade is right for me?
Each product page features a detailed shade guide and high-resolution swatches. If you are still unsure, our beauty experts are available via live chat to help you find your perfect match.